Rescheduling Tips & Scripts

The Road to Recovery

As we all navigate the waters of prolonged closures, unknown opening dates and government loans, there is one immediate task that should be at the top of every salon/spa owner’s to-do list…and that’s managing clients on the appointment book.

Download this free tip sheet, and get tips and scripts on these eight rebooking questions:

• Should I reschedule clients now?
• Should we email clients, call them, or rely on social media to deliver messages?
• Who should be the one responsible for making the calls?
• What do I tell clients if I’m unsure when we will reopen?
• What do I do when clients reach out to the team to request services?
• Should I bump pre-booked clients to make room for those that missed one or more appointments once we reopen?
• Will my time standards be the same when we reopen?
• We’re approaching our actual reopening date, and are ready to begin rescheduling customers. What do we do???

To help you answer each of the questions above, we have put together the following collection of tips, scripts and resources. Our goal here is to help you streamline your information flow with clients, and stay proactive in managing your appointment book.

We're in this together.

Download your free tip sheet by filling out the form above.